Refund Policy for Axiora Sports
Effective Date: 01/16/2025
At Axiora Sports, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions and process for returning products and requesting refunds.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
-
The item must be unused, in its original condition, and in its original packaging.
-
The return must be initiated within 30 days of the purchase date.
-
Proof of purchase, such as a receipt or order confirmation, is required.
2. Non-Returnable Items
The following items are not eligible for returns:
-
Gift cards
-
Customized or personalized items
-
Clearance or final sale items
-
Used or damaged products not due to shipping issues
3. Return Process
To initiate a return, please follow these steps:
-
Contact our customer service team at [insert email or phone number] with your order details.
-
Wait for a return authorization (RA) number and instructions on how to proceed.
-
Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7-10 business days and issued to the original method of payment. Shipping fees are non-refundable unless the return is due to an error on our part.
5. Exchanges
If you wish to exchange an item, please contact our customer service team to confirm availability. Exchanges follow the same conditions as returns.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert email or phone number] with photos and details of the issue. We will provide a replacement or full refund, including shipping costs.
7. Contact Us
For questions about our Refund Policy, please contact us: